User Agreement ( Terms & conditions) for MyPracteaz SaaS ( Mypracteaz Brand,  Meredoctor brand, white-labelled products & Reception Apps owned by Vatsalya Software Solutions Pvt Ltd )

1. Introduction

This User Agreement (“Agreement”) is a legally binding agreement between the User (“Doctor”, “Practitioner”, “You”) and MyPracteaz Saas (“Vatsalya Software Pvt Ltd”, “We”, “Us”).

By signing up or using the services provided by MyPracteaz, you agree to comply with and be bound by this Agreement. Please read this document carefully.

2. Service Overview

MyPracteaz provides a Software-as-a-Service (SaaS) platform, designed specifically to aid in the management of medical practices, with a focus on pediatricians but adaptable for all healthcare professionals. This service is offered under the Platform-as-a-Service (PaaS) model. The scope includes consultation management, billing, vaccination tracking, patient record maintenance, and other services as defined on our website and documentation.

3. Scope of Service

The services provided include but are not limited to:

– Patient appointment scheduling, consultation notes, and record-keeping.

– Vaccination tracking and reminders.

– Billing and payment processing for medical services.

– Secure storage of patient records.

The services provided are meant to assist medical practitioners but are not to be considered a replacement for professional judgment or compliance with local laws, regulations, or medical standards.

4. Disclaimer

The Company provides services in good faith. The use of MyPracteaz does not absolve the Practitioner from their professional responsibilities or duties. MyPracteaz is not liable for any medical malpractice, errors, or any legal consequences arising from the Practitioner’s use of the platform.

5. Liability and Breach of Conduct

MyPracteaz is not responsible for any business losses, personal injury, or malpractice claims. The Company disclaims liability for any loss of data, revenue, or indirect or direct damages due to the use of the platform. Breach of this Agreement by the Practitioner, including unlawful conduct or use, will result in immediate termination of services with no liability to MyPracteaz.

6. Data Retention and Security

The Company ensures that all data, including personal and sensitive information of patients, is securely stored and retained in accordance with local laws and regulations, including the Information Technology Act and applicable data protection laws in India. All data will be encrypted and securely transferred. However, the Company is not liable for data loss caused by unforeseen events, such as cyberattacks, or due to Practitioner negligence.

7. Maintenance and Business Continuity

The Company will conduct preventative and ad hoc maintenance to ensure the proper functioning of the platform. We will notify users in advance of scheduled maintenance and will provide fallback systems to ensure minimal disruption during service interruptions. The Company is not liable for any business losses incurred due to temporary system downtimes.

8. Termination and Data Transfer

This Agreement may be terminated by either party at any time with prior notice. Upon termination, the Company will provide the Practitioner with an opportunity to retrieve their data via a data dump process. Any requests for data after termination must be submitted within 30 days. After this period, MyPracteaz reserves the right to delete all retained data.

9. Non-Refundable Clause:

Once services are paid for, they are non-refundable. The Company bears no responsibility for any loss of business due to termination or suspension of services.

10. Fall Back Systems

The Company will implement fallback systems to ensure continuity of service during system downtimes or scheduled maintenance. However, uninterrupted service cannot be guaranteed and MyPracteaz is not liable for business loss during downtimes.

11. Limitation of Liability in Data Breach

The Company shall implement robust security measures to prevent any breach of sensitive personal information (SPI) and non-public information (NPI). However, in the event of an unintentional data breach, MyPracteaz’s liability will be limited to taking necessary corrective actions as required by law. The Practitioner is responsible for taking due precautions to safeguard their access credentials.

12. No Liability for Partner’s Conduct

MyPracteaz will not be held responsible for any illegal or unethical conduct performed by the Practitioner or their partners while using the platform. Any misuse of the platform that results in legal disputes will be the sole responsibility of the Practitioner.

13. Retention of Signed Agreements

Both the Practitioner and MyPracteaz must retain signed copies of this Agreement. These records will be stored securely by the Company for as long as required under applicable laws.

14. Post-Sale and Contractual Disclaimer

The Company provides post-sale technical support as outlined in our service level agreement. However, any services or support requested beyond the scope of the signed contract may be chargeable, and no claims for compensation will be entertained after the sale is concluded.

15. Notification of Discontinuation

If MyPracteaz decides to discontinue its services, the Company will notify Practitioners in advance, providing reasonable time to transition and retrieve their data.

16. Partnership and Implied Liability

This Agreement does not create a partnership or agency relationship between MyPracteaz and the Practitioner. The Practitioner is solely responsible for their medical practice, and MyPracteaz bears no liability for any implied or actual malpractice, negligence, or business losses.

17. Data Transfer Upon Termination

In the event of service discontinuation or termination of this Agreement, MyPracteaz will provide a data dump or secure transfer of all patient and business data within 30 days. After this period, MyPracteaz is not responsible for retaining or providing any data.

18. Domestic and International Practices

This Agreement and the services provided are governed by the laws of India. The Practitioner agrees to comply with all applicable domestic regulations. The services are intended only for practitioners operating within India.

19. Indemnity

The Practitioner agrees to indemnify and hold harmless MyPracteaz, its employees, officers, and directors, from any claims, losses, damages, liabilities, costs, and expenses arising from the use of the platform.

20. Amendments

MyPracteaz reserves the right to amend or modify this Agreement at any time. Any significant changes will be communicated to the Practitioner. Continued use of the platform following any changes signifies acceptance of the revised Agreement.

21. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India. Any disputes arising out of or related to this Agreement shall be subject to the jurisdiction of courts in Vadodara, Gujarat.

22. Entire Agreement

This Agreement constitutes the entire understanding between the parties concerning its subject matter and supersedes all prior agreements, understandings, or representations.

 

MyPracteaz SaaS Trial User Agreement

 

1. Trial Period

You are being granted access to a trial version of the MyPracteaz SaaS platform for a limited period of 72 hours. During this trial period, you will have access to basic features of the software to explore its functionality. After the 72-hour trial period expires, your access to the software will automatically be discontinued, and you will need to sign up for a paid version to continue using the platform.

2. Trial Use Disclaimer

The trial version is intended for evaluation purposes only. You agree that you will not enter any sensitive, important, or critical patient or medical data during this trial period. MyPracteaz SaaS is not responsible for any data loss or issues that may arise from using the trial version. This trial is meant to familiarize you with the platform’s features.

3. No Payment Obligation

The trial is completely free of charge, and you are under no obligation to pay or subscribe to a paid version after the trial ends. You may choose to continue using the platform by purchasing a subscription plan if you wish to keep using it after the 72-hour trial period.

4. Data Use During the Trial

Any data you enter during the trial period may not be transferred or stored if you do not convert to a paid plan. Upon expiration of the trial, your access to the platform and any data entered may be deleted or archived, and the Company is not responsible for retaining this information unless a paid subscription is activated.

5. Termination of Trial

At the end of the trial period, your access to MyPracteaz SaaS will automatically stop, and you will lose access to all features and any data entered unless you subscribe to the paid version. The Company reserves the right to terminate the trial early if there is any breach of this Agreement or misuse of the platform.

6. Limitation of Liability

The Company is not liable for any damages, losses, or issues that arise from using the trial version. This trial is offered “as-is” for evaluation purposes, and there are no guarantees of functionality or performance during the trial period.

7. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India. Any disputes arising from your use of the MyPracteaz SaaS trial will be subject to the jurisdiction of the courts in Vadodara, Gujarat.

Patient Agreement for MyPracteaz – Meredoctor Patient App (White-labeled)

1. Introduction

This User Agreement (“Agreement”) is a legally binding agreement between the User (“Patient”, “You”) and MyPracteaz – Meredoctor Medical Software, Vatsalya Software Solutions Pvt. Ltd. (“Company”, “We”, “Us”), regarding the use of the MyPracteaz Patient App, which may be branded and white-labeled with the name of your doctor or hospital. By signing up or using the services provided through the Patient App, you agree to comply with and be bound by this Agreement. Please read it carefully before proceeding.

2. Service Overview

This Patient App provides a secure platform for patients to manage their appointments, access medical records, view test results, and communicate with their healthcare provider. The services offered through the app are intended for convenience and do not substitute for professional medical advice or treatment.

3. Data Privacy and Confidentiality

The Company ensures that all personal health information (PHI) you provide is stored and processed in compliance with applicable laws in India, including the Information Technology Act and data protection regulations. Your data is encrypted and securely stored, and will only be shared with your healthcare provider as authorized by you. The Company is not responsible for any unauthorized access to your data due to a breach of your account security (such as sharing your password with others).

4. Scope of Use

The Patient App allows you to schedule and manage appointments, receive reminders, and view your medical history as recorded by your healthcare provider. The information available in the app is provided directly by your healthcare provider, and the Company does not guarantee its accuracy or completeness.

5. Disclaimer of Medical Advice

This Patient App is intended as a support tool to facilitate communication between you and your healthcare provider. The app does not offer medical advice, diagnosis, or treatment. Any health-related decisions should be made in consultation with your healthcare provider, and the Company is not responsible for any consequences arising from the use of information provided through the app.

6. Liability and Indemnity

The Company is not liable for any damages, losses, or injuries that may occur due to the use of the Patient App. The Company disclaims any responsibility for errors in the information provided by your healthcare provider. You agree to indemnify and hold harmless MyPracteaz Medical Software, Vatsalya Software Solutions Pvt. Ltd. from any claims or liabilities arising from your use of the app.

7. Data Retention

Your medical data will be retained for as long as necessary for your healthcare provider to manage your medical care. If you stop using the app or request the termination of services, your data will be archived according to local legal requirements. Upon request, you can have access to your data for a limited period following termination.

8. Termination of Services

You may discontinue using the app at any time. The Company may also terminate your access to the app in the event of a breach of this Agreement. Upon termination, any data stored in the app will remain accessible to your healthcare provider.

9. Changes to the Agreement

The Company reserves the right to amend or modify this Agreement at any time. You will be notified of any significant changes. Continued use of the app following such changes constitutes your acceptance of the revised Agreement.

10. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India. Any disputes arising from the use of the MyPracteaz Patient App will be subject to the jurisdiction of the courts in Vadodara, Gujarat.

11. Patient’s Usage rules:

1. 1. Appointments:
   • Patients are responsible for scheduling appointments through our software.
   • Users should provide accurate information during the booking process.
   • Any changes or cancellations should adhere to the specified cancellation policy outlined in our cancellation policy document.

    

   2. Online Consultation:
   • Users engaging in online consultations must ensure a stable internet connection.
   • Be present and ready for the consultation at the scheduled time.
   • Adhere to the cancellation policy for online consultations as outlined in our cancellation policy document.

    

   3. On-Premise Consultation:
   • Patients attending on-premise consultations must arrive on time.
   • Cancellations should be made within the allowed timeframe, following the cancellation policy.
   • Follow any additional guidelines provided by the practitioner or healthcare facility.

    

   4. No Show from Patient’s Side:
   • In cases where patients fail to show up for a booked appointment without cancellation, the Patient-No-Show policy applies.
   • Patients are responsible for communicating any changes to their appointment status.

    

   5. Inability to Consult by Practitioner or Delay:
   • In situations where practitioners experience delays or are unable to conduct a consultation at the exact scheduled time, patients are expected to wait or reschedule as per their convenience.
   • Patients will not be entitled to refunds in cases of delays or the practitioner’s inability to consult at the exact scheduled time.

   These terms and conditions aim to ensure a smooth and respectful patient experience while using our software. Please refer to our comprehensive terms and conditions document for a detailed understanding of the policies mentioned above.

Vatsalya Software Solutions Pvt Ltd.
Vadodara, Gujarat, India.

 

Staff Agreement for MyPracteaz Staff App

1. Introduction

This Staff Agreement (“Agreement”) is a legally binding agreement between the User (“Staff”, “You”) and MyPracteaz Medical Software, Vatsalya Software Solutions Pvt. Ltd. (“Company”, “We”, “Us”). This Agreement governs the use of the MyPracteaz Staff App, which connects hospital staff to the MyPracteaz SaaS server to manage various hospital operations. By using the Staff App, you agree to the terms outlined in this Agreement.

2. Service Overview

The MyPracteaz Staff App provides hospital and clinic staff with access to tools for managing appointments, patient records, billing, and communication with both patients and other hospital staff. The App is designed to improve operational efficiency and facilitate secure communication and data management.

3. Use of the App

Staff members are responsible for maintaining the confidentiality of their login credentials and any patient data they handle. Unauthorized access to the system, sharing of passwords, or breach of confidentiality will result in immediate termination of access and possible legal consequences. The use of the app must comply with hospital policies and local laws.

4. Data Security and Confidentiality

MyPracteaz Medical Software, Vatsalya Software Solutions Pvt. Ltd. ensures that all patient and hospital data handled through the app is encrypted and stored securely in compliance with applicable Indian laws. Staff must handle sensitive data with care and follow the hospital’s data protection policies. The Company is not liable for any breaches caused by user negligence or non-compliance with security protocols.

5. Liability and Indemnity

The Company is not liable for any errors, losses, or disruptions to hospital services arising from the use of the Staff App. Staff members must use the app responsibly and in accordance with hospital protocols. You agree to indemnify MyPracteaz Medical Software, Vatsalya Software Solutions Pvt. Ltd. for any claims or damages arising from the misuse of the app or violation of this Agreement.

6. Termination of Access

The hospital or MyPracteaz Medical Software, Vatsalya Software Solutions Pvt. Ltd. reserves the right to terminate or suspend your access to the Staff App if you violate any terms of this Agreement or any hospital policies. Upon termination, all user access will be revoked immediately.

7. Data Retention and Access

Data generated or accessed through the Staff App is the property of the hospital. Staff may only access this data for legitimate purposes as defined by their role in the hospital. Upon termination of employment or access, you will no longer have rights to the data stored on the app.

8. Changes to the Agreement

The Company may modify this Agreement at any time, with notice provided to staff members through the app or the hospital administration. Continued use of the app following such changes constitutes your acceptance of the revised Agreement.

9. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India. Any disputes arising from the use of the MyPracteaz Staff App will be subject to the jurisdiction of the courts in Vadodara, Gujarat.