Business Model

Introduction: Vatsalya Software solution Pvt Ltd brand operates on a comprehensive Software as a Service (SAAS) business model, catering specifically to the healthcare sector. Our primary clients include doctors, clinics, and hospitals, utilizing our innovative software solutions to streamline operations and enhance patient care.

Core Offerings: Our SAAS model encompasses various subscription plans tailored to the diverse needs of medical professionals. Clients can choose from plans offering features such as OPD EMR, Indoor Module, PRC Module (Patient Connect and Retain Systems),Doctors group practice Module, and the Enterprise Module for chain clinics and hospitals.

Subscription Structure: Clients subscribe to our services on an annual basis, selecting from a range of plans and modules that best suit their operational requirements. This structure allows for flexibility and scalability, ensuring that our clients can adapt their subscription to their evolving needs.

Client Responsibilities: Clients using our SAAS solutions are expected to adhere to specific terms and conditions outlined in Exhibit B. These conditions are designed to optimize the usage of our software and foster a mutually beneficial relationship.

Patient Engagement: Our model extends beyond the B2B relationship, incorporating a B2B2C approach. Patients of our client doctors engage with our software, benefiting from a seamless and user-friendly interface designed to enhance their healthcare experience.

Collaboration with Service Providers: We collaborate with various service providers, including payment gateways, email, and SMS providers, to ensure a holistic and efficient service delivery. This collaborative network strengthens our offerings and provides clients with a comprehensive healthcare solution.

Privacy and Security: Our commitment to privacy is outlined in Exhibit D (Privacy Policy). We prioritize the confidentiality and security of both client and patient data, adhering to industry standards and regulations.

Refund Policy: To maintain transparency, our refund policy (Exhibit E) outlines the conditions under which clients may be eligible for refunds, ensuring a fair and equitable relationship.

Continuous Improvement: We continuously strive to enhance our services, incorporating feedback from clients and leveraging advancements in technology. This commitment to improvement ensures that our clients benefit from cutting-edge solutions that evolve with the dynamic healthcare landscape.

Legal Framework: The legal framework governing our interactions is detailed in the Service Agreement, setting the foundation for a secure and trustworthy partnership.

Conclusion: At brand of Vatsalya software Solutions Pvt Ltd, we aim to revolutionize healthcare management through our robust SAAS model. By fostering collaboration with clients and service providers alike, we create an ecosystem that prioritizes efficiency, security, and superior patient care.

For further details, refer to our comprehensive Service Agreement and associated Exhibits.
Vatsalya Software Solutions Pvt Ltd
Chief Co-Ordinator Officer, Hema Chand,
[email protected]